Help Center

How can we help you?

Find answers to common questions, browse our guides, or get in touch with our support team.

Browse Help Topics

Getting Started

Learn the basics of using Machy

• First time setup
• Uploading conversations
• Understanding your dashboard
Features & Analysis

Deep dive into Machy's capabilities

• Power dynamics analysis
• Conversation insights
• Strategic recommendations
Integrations

Connect Machy with your tools

• Zoom integration
• Teams setup
• Salesforce connection

Quick Answers

How do I upload my first conversation?

Click the 'Upload' button in your dashboard, select your audio file, and Machy will automatically process it for analysis.

What file formats are supported?

Machy supports MP3, WAV, M4A, and most common audio formats. Video files (MP4, MOV) are also supported.

How accurate is the transcription?

Our AI achieves 99% accuracy with clear audio. Accuracy may vary with background noise or multiple speakers.

Can I analyze live conversations?

Yes! Machy offers real-time analysis for live conversations through our integrations with Zoom, Teams, and other platforms.

Still need help?

Our support team is available 24/7 to help you get the most out of Machy.